Karen Webster, MBA - President and Chief Executive Officer, joined the Eye Care for Animals team in May 2006, and is responsible for overall efficient operations and uniform operating systems for more than forty ECFA hospital clinics, which comprise its family of companies nationwide. She is responsible for overseeing administration and operations, along with expansion and growth initiatives. Exceeding client expectations for delivering quality service and excellent patient care is of utmost importance to Karen.

Prior to joining ECFA, Karen served as the Chief Operations Officer for one of the nation's largest credit unions, and has more than 20 years of managerial experience in the financial services industry, with special emphasis in human resources. She earned her Bachelor’s Degree from Western Illinois University, and Masters in Business Administration from the University of Illinois at Champaign-Urbana. She received her certificate in Employee Relations Law from the Institute for Applied Management and Law.

Karen has spoken on a variety of business management topics at national conferences including the Veterinary Specialists in Private Practice (VSIPP) Conference, CUNA COO Councils Conference, National Community Investment Coalition Conference, and has taught college human resources and business-related courses. She is a past recipient of the Business Woman of the Year, and Agency Service Volunteer of the Year.

M. Susan Perkins, CPA - Chief Financial Officer, became part of the management team at Eye Care for Animals in July, 2002 and serves as the chief financial officer for the family of companies which comprise ECFA nationwide. She is responsible for ensuring that ECFA has the financial wherewithal to maintain an infrastructure capable of providing excellent veterinary ophthalmic services to our patients and at the same time, safeguarding the assets and investments of the owners. Susan has 20 years of experience in the accounting profession including working as an auditor and small business consultant for large local CPA firms in the Tucson and Phoenix, Arizona metropolitan areas. She also served as the director of finance and operations for a large, multi-state, wholesale tire distribution center.

Susan has a Bachelor of Science degree in business administration with a major in accounting from the University of Arizona and is a Certified Public Accountant.

Scott Sheaffer, RM, ASM - Chief Development Officer, joined the Eye Care for Animals team in June of 2006. In his role as Chief Development Officer, Scott’s responsibilities include inventory, equipment and facilities management. He is responsible for ensuring that all of our nationwide locations are modern and comfortable and that our doctors have at their disposal the most advanced state of the art diagnostic and treatment equipment available.

Scott has over 20 years of expertise in inventory management, health care operations, software technology, and business and facilities management. His diverse management experience includes managing a large, multi-site clinical laboratory and co-founding a successful, multi-million dollar inventory management company. Scott graduated from the University of Arizona with a degree in Microbiology and Chemistry. He is also a registered clinical and public health microbiologist.

Renee Blair – Training Manager, joined Eye Care for Animals in August, 1987.  She began her career as a Kennel Technician and within six months was promoted to Ophthalmology Technician. Within ECFA, she has been a Team Leader, Operations Manager, and Human Resources Director.  Renee was named Training Manager in 2003, and oversees training and continuing education corporate wide.  Renee is also the lead ImproMed software expert.

Debbie Brinkoetter – Marketing and Public Relations Manager, joined the Eye Care for Animals management team in February 2013.  She has 20+ years’ experience in healthcare marketing and public relations.  Prior to her move to the Southwest, she served as Regional Director of Public Relations and Marketing for Carondelet Health in Kansas City, Mo., a division of Ascension Health, the largest, national faith-based health system in the United States. In addition to internal and external marketing/public relations, Debbie has extensive experience in crisis communications and as Public Information Officer handled many delicate, high profile media situations. She’s received both OMNI award and APEX award first place finishes for advertising campaigns she’s led. Marketing programs she’s initiated have resulted in international recognition, record number of patients seen within first month of launch and a 12% increase in volumes within 1st quarter of implementation.

Debbie has a Bachelor of Science degree in Public Relations with an emphasis in Advertising from the University of Central Missouri.

John Davis, M.A., CompTIA A+ - Information Technology Manager, joined the Eye Care for Animals management team in October of 2002. Previously he was the practice coordinator at the Veterinary Referral Center of Colorado, a premier veterinary specialty hospital in Englewood. He has over seven years experience in the computer technology industry, including database consulting and systems development for the University of Denver, Marcus and Millichap, and various Colorado small businesses. He also has extensive experience as a computer systems administrator for a mid-sized legal firm in Fort Collins, Colorado and later at Safeco-American State’s six hundred workstation contact center in Golden, Colorado.

John holds a masters degree in Educational Technology from the University of Northern Colorado. He is also CompTIA certified and is currently pursuing his Microsoft Systems Engineering certification.

Jennifer Huston - Controller, joined Eye Care for Animals in August, 2008. She holds a bachelor's degree in Accounting from Bethel University. Jennifer brings a wealth of experience in finance and accounting, and is the lead Intaact software expert.  She will soon be sitting for her CPA exam.

Cheryl Petruso, PHR - Human Resources Manager, joined Eye Care for Animals in July 2000. Within ECFA, she has worked as a Client Care Representative, Accounts Payable Clerk, Staff Accountant, and Human Resources Generalist. Cheryl holds a bachelor’s degree in Psychology from Bowling Green State University. She is a certified accredited Professional Human Resources Specialist by SHRM.  Cheryl's expertise is in payroll, health benefit plans, and corporate wide employee relations.